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Warranties and Returns


All Sales Final except for manufacturing defect which is a 90 day warranty.

Warranty  90 day manufacture warranty for defects.   Does not include damage to the product resulting from accidents,  misuse, if you just change your mind or if it doesn't work in 3rd party software.   Click here for details

Returns:   If you just change your mind we can not refund your purchase.   Reason*

Any items that are returned to us must be in their original condition and packaging. Unfortunately, we cannot refund the shipping charges, but we will not charge anything more for a replacement or for shipping a replacement after you follow the RMA instructions below.

You should ensure that any items you return to us are insured whilst in transit - we cannot accept any responsibility for goods that have been damaged on the return journey to us.   If you do not return it in excellent condition with all parts and papers, then we will have to reduce or refuse the refund.

You must request an RMA (return merchandise authorization) before you return anything.  Send us your name, address, date of purchase, what you want to return and why.   Send it to us by fax or email.  
Email to  manager @ 321cam.com  or by fax to 1-931-443-8300.  
 If faxing, please follow you fax up with an email announcing that you sent a fax to us so we can look for your fax.   We will reply back to you with the RMA number, return shipping address and return/shipping rules.

*Reason:   Once an electronic equipment has been sold it now becomes used which drives down the price if we re-sold it.  A brand new car, once driven becomes a used car and the price is much lower.   We would never sell something as new if it was already sold to someone.

 

 

 

How long will my Remote Control Base  last? 

The Remote Control Base's  MTBF (mean-time between failures) is 2.6 million cycles, where a cycle is a 120 degree rotation. The lifetime of your TrackerPod will depend on how much you move it.  We provide a 1-year repair or replacement warranty since we don't expect most people to use 2.6 million cycles.
 

I am interested in the bundle but have not been always been happy with the quality of Logitech cameras.   Do you have any kind of money back guarantee if I am not satisfied with the quality of the picture?

No, sorry we can't because then we would have to sell them as used at a steep loss.  We agree that the Logitech CMOS cameras have been of poor quality. However, the Pro 3000 and 4000 were a pleasant surprise.  If you visit our live cams page you'll see some pictures from the Logitech QuickCam Pro 3000 and 4000.  We do not allow returns because you didn't like the quality, so please check them out ahead of time.   If you login to our live cams page and do a search on dog.  There is a golden retriever and its camera is a Pro 3000, and the winter scene is a Pro 4000. These cams run several days a week, but not always 24/7.

Warranty and Rules

We warrant to the purchaser or gift recipient that if a manufacturing defect becomes apparent in this product within 90 days from the original date of purchase, it will be repaired or replaced free of charge, including return transportation back to you once it was repaired or replaced.  This warranty does not include damage to the product resulting from accidents,  misuse, if you just change your mind or if it doesn't work in 3rd party software. 

Should a manufacturing defect become apparent during the warranty period:  Upon receipt of all parts and information noted below we will refund your purchase price less shipping.

  • Pack the product complete with proof of purchase that you got or can get from PayPal back when you paid for it, also include  the RMA number obtained earlier, your full name, address, phone number, and make sure you put all accessories including all cables and cd rom  in the original carton and mail prepaid and insured  to us:

    you will get the shipping address to return the product after you request the RMA.

The provisions of this written warranty are in addition to and not a modification of or subtraction from the statutory warranties and other rights and remedies contained in any applicable legislation, and to the extent that any such provisions purport to disclaim, exclude or limit any such statutory warranties and other rights and remedies, such provisions shall be deemed to be amended to the extent necessary to comply therewith. 

 

 


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