Warranties
and Returns
All Sales
Final except for manufacturing defect which is a 90 day
warranty.
Warranty:
90 day manufacture warranty for defects. Does not include damage to the product resulting from accidents,
misuse, if you just change your mind or if it doesn't work
in 3rd party software. Click
here for details Returns:
If
you just change your mind we can not refund your purchase.
Reason* Any items that
are returned to us must be in their original condition and
packaging. Unfortunately, we cannot refund the shipping
charges, but we will not charge anything more for a
replacement or for shipping a
replacement after you follow the RMA instructions
below. You should ensure that any items you return to us
are insured whilst in transit - we cannot accept any
responsibility for goods that have been damaged on
the return journey to us. If you do not return
it in excellent condition with all parts and papers, then we
will have to reduce or refuse the refund. You
must request an RMA (return merchandise authorization)
before you return anything. Send us your name,
address, date of purchase, what you want to return and
why. Send it to us by fax or email.
Email to
manager @ 321cam.com or by fax to 1-931-443-8300.
If
faxing, please follow you fax up with an email announcing
that you sent a fax to us so we can look for your fax. We will reply back
to you with the RMA number, return shipping address and
return/shipping rules.
*Reason: Once
an electronic equipment has been sold it now becomes used
which drives down the price if we re-sold it. A brand
new car, once driven becomes a used car and the price is
much lower. We would never sell something as new
if it was already sold to someone.
How long will my
Remote Control Base last?
The Remote Control Base's MTBF (mean-time between failures) is 2.6 million cycles, where a cycle is a 120 degree rotation. The lifetime of your TrackerPod will depend on how much you move it.
We provide a 1-year repair or replacement warranty since we don't expect most people to use 2.6 million cycles.
I am interested in the bundle but have not been always been happy with the
quality of Logitech cameras. Do you have any kind of money back guarantee if I
am not satisfied with the quality of the picture?
No, sorry we can't because then we
would have to sell them as used at a steep loss. We agree that the Logitech CMOS cameras have been of poor quality.
However, the Pro 3000 and 4000 were a pleasant surprise. If you visit our live cams page
you'll see some pictures from the Logitech QuickCam Pro 3000 and 4000. We do
not allow returns because you didn't like the quality, so please check them out
ahead of time. If you login to our live cams page
and do a search on dog. There is a golden retriever and its camera is a
Pro 3000, and the winter scene is a Pro 4000. These cams run several days a
week, but not always 24/7.
Warranty
and Rules
We warrant to the purchaser or gift recipient that if a manufacturing defect becomes apparent in this product within
90 days from the original date of purchase, it will be repaired or replaced free of charge,
including return transportation back to you once it was
repaired or replaced. This warranty does not include damage to the product resulting from accidents,
misuse, if you just change your mind or if it doesn't work
in 3rd party software.
Should a manufacturing defect become apparent during the warranty
period: Upon receipt of all parts and information
noted below we will refund your purchase price less
shipping.
-
Pack the product complete with proof of
purchase that you got or can get from PayPal back when you paid for
it, also include the RMA number obtained earlier, your full name, address, phone number, and
make sure you put all accessories including all cables
and cd rom in the original carton
and mail prepaid and insured to us:
you will get the shipping address to return the product
after you request the RMA.
The provisions of this written warranty are in addition to and not a modification of or subtraction from the statutory warranties and other rights and remedies contained in any applicable legislation, and to the extent that any such provisions purport to disclaim, exclude or limit any such statutory warranties and other rights and remedies, such provisions shall be deemed to be amended to the extent necessary to comply therewith.
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