Here is the link, for the external
the customer's computer has insufficient power to
power their remote control base, our software will
automatically recognize this, and give them the
purchase link. ---
is a more detailed explanation and a second method
to solve a low power issue: The remote control base
is powered by your computer's USB port. All USB
protocols are supposed to be to a set standard of
specifications. However, since different computer
manufactures use different power supplies,
specifications sometimes vary. You may be seeing the
message above, for one of two reasons; either your
computer's power supply is smaller than most, as in
some laptops, or you may be using a longer USB cable
than the one that we supplied, thus reducing the
current delivered to your computer.
can solve this by either following the link to
purchase an external power supply, from us, or by
following the following method.
your remote control base is having a low power
issue, it should, automatically, give you a purchase
link, from your computer your remote control base.
you are having a power issue, because you are using
a longer USB extension cable, our powered cables are
only 6 feet long. IN SOME CASES using a long
extension USB cable will reduce the amount of
available power, due to increased electrical
resistance, in the USB wire. To solve this issue,
you can use the following method: If you are using
an extension USB; the electrical current:, supplied
through a longer USB cable, tends to drop off over
distances more than 6 to 10 feet. To solve this, you
can add a POWERED USB HUB, to supply additional
power, on the remote control base end of the
extended USB cable.
order to use your remote control base 25 feet from
your computer: Use a 20 foot USB cable, from the
computer, to the Powered HUB. Then use the 6 foot
cable that we supplied with the remote control base,
to connect the HUB to the remote control
for a powered hub that has a at least 2.5 amp power
supply and place it in the line on the remote
control base end of your USB extension cable, then
connect your remote control base. Please make
sure that you are using, at least a 2.5 amp powered
lower powered HUB will fail.
for a powered Hub that has seven or eight USB ports.
These hubs tend to have more robust power supplies
even though you might not need all the ports.